Return Policy

Refund Policy

We support refunds and exchanges. We accept order cancellation before shipped with full refund. We could not cancel the order if the product is already shipped.

Returns(if applicable)

If you have a problem about your order such as breakage during shipping, received a malfunctional product, please contact our professional customer service at holdashine@foxmail.com and we will assist you to resolve the matter .

Our return policy supports 30 days. If the order over 30 days from your purchase date, we would not support any refund or exchanges. Please be kindly noted.

As for the return requirement. The product and package must be in its original state as you received.

 

Refunds (if applicable)

Once your return is received and checked, we will send you an email to tell you that we have received your returned item. And we will also tell you the checking result.

If the return product is keeping well, then your refund will be processed, and a credit will automatically be returned to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund after many days, first please check your account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at holdashine@foxmail.com.

 

Exchanges (if applicable)

We only replace item if it is damaged.  If you need to exchange it for the same item, send an email at holdashine@foxmail.com and send your item to: Room 614, Building 2, Huahong Linghangcheng Community, Panlongcheng Economic Development District, Wuhan, Hubei, China.

  

Shipping

To return your product, you should mail your product to: Room 614, Building 2, Huahong Linghangcheng Community, Panlongcheng Economic Development District, Wuhan, Hubei, China.

You have to pay for your own shipping costs while returning your item. Shipping costs are non-refundable. If you receive a refund, the cost would be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Thanks in advance.